Support

Contact

For questions, suggestions or bug reports, email medal_carpals4t@icloud.com. Please include your iPhone model, iOS version and OCTAVE version (Settings › About › Version). We usually reply within a few working days.

Common questions

No sound? Check the Ring/Silent switch and the volume. All sound is synthesised on the device; no network is needed.

TUNE, HOLD, RANGE, SCOPE or TAP clapping don't respond? These tools need the microphone. Turn it on in iPhone Settings › OCTAVE.

Sound stops in the background? Only BEAT and DRONE keep playing in the background; other tools stop when you leave them.

After a call or another app interrupts? OCTAVE does not resume sound on its own. Go back to the tool and press start again.